Privacy Policy

This policy statement applies to all of the services and products provided by Shafer Systems and covers how personal and other information is used that Shafer Systems collects in connection with Secure Chat for BlackBerry.

Shafer Systems LLC ("Shafer Systems" or "we") respects the privacy of its users ("you") and has developed this privacy policy ("Privacy Policy") to demonstrate its commitment to protecting your privacy. Please read this document carefully before you use our website, software, and applications (our "Services").

If you have any questions about this policy statement, please contact us at sales@shafersystems.com.

Data We May Collect and How We Use It

By agreeing to our Privacy Policy, we may collect, store, retain, and process:

• "Personal Data" meaning information that you provide that identifies you as an individual, such as your name, title, postal address (including billing and shipping addresses), telephone number (including home and mobile phone numbers), email address, IP address, the company you work for and their address, and country of residence.
• "Other Data", non-personally identifiable data, meaning any information that does not reveal your specific identity, such as browser and device information, license ID and type, operating system, app version and bundle ID, language used, server log file information, the name of your host or the domain name of the website that referred you to ours, app usage data, site data, demographic information, information collected through cookies, and other information provided by you.

Secure Chat for BlackBerry Application

Secure Chat for BlackBerry is a mobile client that connects to a Mattermost server operated by your organization. Your message content, channels, and attachments are transmitted to and stored on your organization's Mattermost server and within the encrypted BlackBerry Dynamics container on your device; Shafer Systems does not collect or retain the contents of your conversations. At activation of the app, as a technical requirement to run the service, we collect the following Other Data:

• Model and version of the device used
• Device ID, name, and model
• License ID and type
• Operating system version and uptime
• App version and bundle ID
• Language used

Product Development Support

In order to improve our products, we may collect non-personal behavioral events about how features of the application are used. The purpose of such information is to gauge the frequency of use so that we can help prioritize development improvements. As we only use this data for statistical analysis and development improvement, we do not combine it with other data or information.

Shafer Systems Website

We request user information when you choose to request a demo or start a product trial. We may request the name of your company, number of users, domain name, industry, UEM/MDM type, your name, email, and phone number. We use this information to provide you with information about and access to our software and to contact you about the success of your evaluation. By signing up you consent to our use of your information for this purpose.

Technical Support

For the purpose of providing support for our application we collect and store your email address as well as any additional information that is included in support requests. As a means to properly handle incoming support requests, we may need to use the submitted information (email address) to contact you in order to gain further information, if necessary.

To optimize your experience while using our website, we collect data by using cookies. We use cookies to automatically collect certain Other Data such as the browser and device you are using, the hostname, the referring website, language, and settings. Cookies are small text files that are stored on your browser or device. You might not be able to use some features of our website properly if you decide to block or delete cookies.

How We Use Collected Data

We limit the collection of Personal Data and Other Data to the amount required to review, analyze, adapt, and improve the quality of our Services, products, advertising, and customer support, and to inform you about changes and news to our Services.

All Personal Data collected will only be processed by our employees to the extent needed except as otherwise explained in this Privacy Policy. Personal Data will not be disclosed to third parties unless it is necessary for execution of your order, if you have granted us permission to do so, or if the disclosure is permitted by law.

We may process and disclose Personal Data in order to comply with any legal obligation, to enforce or apply any contract with you, or to protect our legitimate business rights, property, or the safety of our employees, customers, or others.

If you subscribe to one of our mailing lists, we will use your email address, name, title, and certain Other Data to provide you with news about our Services. You may unsubscribe from our mailing lists at any time by clicking the unsubscribe link in each of our emails. If you believe that we are not using your data in a lawful way, or wish to inquire about your rights regarding your data, you may contact us at sales@shafersystems.com.

Third Party Subprocessors

Email

Emails delivered to our email addresses are stored on servers of Microsoft, Inc., a US-based company. When sending a message to our email addresses you consent to the disclosure of the Personal Information contained therein to Microsoft, Inc.

Support

For providing proper support of our users we may use a third-party helpdesk provider, to whom we disclose the information contained in support requests including your email address. When sending a message to our support desk you consent to the disclosure of the Personal Information contained therein to that provider.

Data Retention

We will store your data as long as it is required for our business purposes, respectively as it is required by law (e.g., for tax and accounting reasons).

Right to Information

Shafer Systems LLC is a US limited liability company with a registered office in Flower Mound, Texas, registered in the State of Texas. You may request information about the data which is processed by us. Furthermore, you have the right to have your stored data corrected or deleted if data is incorrect or has been processed contrary to applicable data protection law. Please note that we require proof of your identity before we may answer your request. Please send your request by email to sales@shafersystems.com.

Changes to This Privacy Policy

We may change this Privacy Policy at any time. All changes will be published on this site and will become effective when we publish the revised Privacy Policy. Your continued use of our website following these changes means that you accept the revised Privacy Policy.

Questions

You may inquire as to your data subject rights, revoke your consent to this Privacy Policy, as well as exercise other rights at any time by sending an email to sales@shafersystems.com.

IMPORTANT: BY USING THE SHAFER SYSTEMS SERVICES (AS DEFINED ABOVE) YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE PROCESSED BY SHAFER SYSTEMS IN THE MANNER AND FOR THE PURPOSES DESCRIBED IN THIS PRIVACY STATEMENT.

If you do not agree to the terms and conditions set forth herein, do not use the Shafer Systems Services, do not download and/or install the software, and promptly erase the software and any part thereof from your devices.